Sky Q HDMI Not Working, Connection Issue? Quick Fix!

Having trouble connecting HDMI with Sky Q Box, getting no signal, intermittent, or it losing connection and not connecting perfectly? Wish to know how to fix HDMI Splitter or HDMI not working with Sky Q Box?

It doesn’t matter if you have Sky Q Box or Sky Q Mini, some HDMI splitters won’t work with Sky Q Box and numerous Sky Q users have faced this issue. However, it is not a big deal since I have also encountered this before and did solved it when it happened to me.

Basically, the HDMI port is an interface for transferring high-quality digital video and audio signals between two devices. It is advisable to keep the HDMI cable as short as possible which can help in resolving issues.

Furthermore, with Sky Q Box, HDMI issues may arise when either the HDMI or HDMI splitter is not compatible or becomes faulty, resulting in no connection, no signal, intermittent connection, or the connection keeps losing.

To that end, a faulty, old, or low-quality HDMI cable cannot transmit the proper audio-video signal, which results in Sky Q box loading or welcome screens repeatedly appearing. Other times, the TV’s HDMI port, as well as picture settings, are to blame for Sky Q box problems.

During the troubleshooting of the HDMI Sky Q box issues, I learned a lot about what causes these issues and what you can do to fix them yourself without having to hire a professional.

So without further ado, let’s start with Sky Q’s HDMI issue, and then move on to troubleshooting.

Why Does the Sky Q Box Not Work With HDMI?

HDMI issues come in many forms. Is it the cable or the splitter? Is there a compatibility issue? I went in-depth to discover the most common causes of HDMI issues that occur while using it with Sky Q Box.

Listed below are all the possible reasons why HDMI isn’t working with the Sky Q box:

  • Incompatible HDMI cable
  • Faulty or low quality HDMI cable
  • Faulty HDMI Port on TV
  • Incompatible HDMI Splitter for Sky Q
  • Incorrect cable set up

Besides the reasons listed above, there are no other reasons why Sky Q may have trouble connecting with HDMI cables, aside from this sometimes the incorrect setup may also cause issues when using a soundbar, home theater, or any other type of audio receiver.

Since we now know all possible reasons that may cause an issue, let’s get started on troubleshooting.

How To Fix HDMI Not Working Issue On Sky Q Box?

If your HDMI is not working, there are a few things you can try. Check the HDMI and see if it’s compatible with your TV and make sure that your splitter is connected correctly.

Also, consider if there are too many devices connected to the HDMI ports or leaving no other open port and check if your Sky Q box and TV have been updated recently or got any new updates.

Here, I have provided step-by-step instructions with a variety of methods that you can try one by one until you finally figure out what was causing the issue on your end and resolve it.

  • Reboot Sky Q Box and TV
  • Switch HDMI Ports
  • Put Sky Q Picture Quality To 1080i
  • Change Aspect Ratio Of TV
  • Switch To High Speed Optical HDMI Cable

Reboot Sky Q Box and TV

There can be no signal, intermittent connection, or welcome screen looping on your Sky Q box due to a minor HDMI glitch, in this case, rebooting your Sky Q box and TV will remove any temporarily glitched settings.

It’s important to make sure you’re not just turning it on and off, as that won’t make any difference. Here’s how to do it correctly:

  • On your Sky Q remote, press the Standby button.
  • Once it gets turned off, remove the power cable from the source.
  • Wait for 2-3 minutes before plugging it back.
  • Now, plug power cable to source for Sky Q and turn it on with remove.

Likewise, you should do the same thing with your TV, so that both are refreshed and when both get plugged back in and connected there won’t be any problems.

Most HDMI issues can be resolved with a power cycle, but if you’re still having problems, proceed to the next method.

Switch HDMI Ports

A few users reported that they called a technician and when they arrived, they changed HDMI cable ports on the TV and the problem went away. Well, that’s kind of embarrassing and that is why you should troubleshoot yourself first.

There is a reason for this because even though other devices may work on the TV ports where your Sky Q box is experiencing problems, in reality, the ports are malfunctioning and proper data will not be transferred.

Thus, you should clean all TV ports and Sky Q ports, check the HDMI cable for any damage, and then firmly attach the cable to each of the ports on your TV.

Switch Sky Q Picture To Default

Although it might seem odd, users have also reported that they resolved the HDMI problems by switching Sky Q’s picture quality to default after going through multiple troubleshooting methods.

Switching the picture quality to default solved HDMI issues because doing so decreased the video and audio quality on our Sky Q box, therefore requiring less data transfer through HDMI between TV and Sky Q.

Here’s how to set up default picture quality or resolution on your Sky Q Box:

  • Turn on the Sky Q box and wait for the green light to appear.
  • As soon as you see a green light, press “Home” then “1 0 8 0” and after that again “Home” on your remote control.
  • That’s all, Sky Q’s resolution will be set to default 1080i.

Change TV’s Aspect Ratio

Changing the TV’s aspect ratio settings, which is similar to changing the Sky Q box’s picture quality back to default, also fixes the issue that happens when the Sky Q box is connected via HDMI.

The reason behind it is that the TV’s aspect ratio settings need to match the Sky Q box’s picture resolution.

As your TV’s display aspect ratio may be set to “auto” which causes it to keep updating and identifying connected devices’ picture settings, leading to further HDMI issues or the Sky Q box screen logo loop.

It is important to make sure the TV’s aspect ratio is either “16:9” or “Wide” and not “Auto”.

Switch To High Speed Optical HDMI Cable

After performing each step carefully one by one, if the issues still didn’t solve, you need to use the high-speed optical cable as the current HDMI cable can’t transmit enough data between TV and Sky Q.

Users reported that their long-running Sky Q issues on TV were caused by a low-quality slow-speed HDMI cable, like vibrant pink and yellow screens getting stuck, and the moment they switched it, the issues stopped happening.

Important: In addition, if HDMI Splitter does not work, make sure you are using the correct HDMI Splitter, as only a few HDMI splitters are compatible with Sky Q Box.

Wrapping It Up

Various issues can hinder your Sky Q box from working properly using HDMI, and I hope that the above comprehensive guide is able to help resolve them for you.

To summarize, here’s what you need to do when HDMI does not work with your Sky Q box:

  • Reboot Sky Q Box and TV
  • Change Sky Q Picture Quality To Default
  • Switch Aspect Ratio on TV to “16:9” or “Wide”
  • Switch HDMI Ports on TV
  • Replace HDMI Cable with High Speed Optical Fiber 

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