Are you trying Prime Video VR app with Oculus Quest, Quest 2, or any other VR headset, but it is not working or displaying errors?
Prime Video VR allows you to enjoy a real theater-like experience directly from the comfort of your own home when viewing TV shows or movies.
If you have a VR headset like Oculus Quest 2, Oculus Go, etc., and the Amazon Prime Video VR application installed, you can watch any show or movie directly on your VR.
However, similar to any other streaming application or software, Prime Video VR also faces issues when it stops working on VR headsets such as Oculus Quest or Oculus Quest 2, which have large user bases and numerous users have reported issues like 4107 or 4104.
It’s good news that none of these error messages or not working issues with Prime Video VR are too big to worry about since they can be easily fixed at home by yourself.
There are several reasons why the Prime Video VR app, Oculus Quest, and Quest 2 stop working or give errors like 4107 and 4104. In addition to official sources, helpful forums, social sites, etc, I have added multiple solutions from users who faced these issues in the past and fixed them too.
Table of Contents
Can you watch Prime Video on Oculus Quest 2?
Yes, You can watch Oscar-winning movies, 360 degrees VR videos, award shows and so much more with Prime Video VR applications.
As a matter of fact, Prime Video can be viewed on Oculus Quest 2, as well as Oculus Go.
As per the official blog of Oculus, Prime Video is continuously adding content designed for VR for the last couple of years.
Here’s how you can access it if you’re wondering how to do it.
From the Oculus Store, customers can download the Prime Video VR app for Oculus Quest, Oculus Go, and Gear VR. Once installed, customers can use their voice for browsing and search titles on Prime Video.
Why is Prime Video VR App Not Playing Videos on Oculus Quest 2?
The installation process of the Prime Video app on Oculus Quest 2 is pretty easy, but after using it for some time, some users have reported that their Prime Video VR app stopped playing videos.
Considering that VR content and its related applications like Prime Video VR are striving to provide a never seen home media experience in virtual reality, I can assume that updates, debugging, and other dynamic changes will be frequent for a while due to the early stages of developing VR content.
According to numerous Oculus Quest 2 users, Prime Video VR app problems like stopping, playing content, and giving error messages are mostly caused by the bug in the Prime Video app itself.
When I contacted Prime Video support regarding this, they also replied with the same information and assured me that the team was working on the issue and I should keep an eye out for further updates.
Users who have used their Oculus Quest 2 to watch Prime Video VR content have reported the following problems:
- Prime Video VR app stopped loading content.
- Endless loading screen issue.
- Error loading information with error codes 4107 and 4104.
- Not detecting active internet connection.
In addition to the above issues, error 4107 was most frequently reported. Here’s what it says:
“Error loading information
We encountered an error loading the page. If the problem continues, sign out of the Prime Video VR app, restart your device, and then sign in again.
Without further delay, let’s go over the different methods that you can use to get this resolved.
How To Fix Prime Video VR Oculus Quest Problems?
It is mostly possible to fix Prime Video VR and Oculus Quest 2 issues by simply reinstalling the Prime Video app, but there are other possible causes, such as corrupted stored data, WiFi network dropouts, and glitches in the application.
As per the official Prime Video VR support, the issues can be fixed by following the below steps one by one:
- You should clear the data and cache for the Prime Video app.
- Perform a restart, de-register the Device, and then register it back again.
- Un-install and Re-install the app.
- Try streaming the video again.
Although a number of users followed the instructions, the problem still persisted, which is why I have listed all possible solutions below for you to try one by one, and by the end of this guide, you will be able to start using your Prime Video VR app on your Oculus Quest 2 without any issues.
Here are the steps you need to take in order to get the Prime Video VR app running on your Oculus Quest 2.
Check Oculus Servers
As a first step, you should check the Oculus server status, because if the servers are not up and running, then Oculus will not function properly.
You can check the server status by visiting the downdetector/oculus.
Manually Clear Cache and Stored Data
While playing Prime Video VR on Oculus, because of frequent updates and dynamic data, the stored data may be corrupted or conflict with one another, so it would be best to delete and clear all stored data for the Prime Video VR app.
Check Wifi Router Connection
In the event that the internet connection is unstable and experiences frequent drops, the app will not be able to transfer data between the server and client.
If that is the case, you will need to turn off the router for about three or four minutes and turn it back on after that.
Additionally, you can change the 2.4 GHz bandwidth to 20/40 by navigating to the admin page of your wifi router, which will provide more bandwidth across all connected devices.
Check Prime Video VR App Permission
Oculus Quest 2 sometimes needs additional permissions to store and retrieve data, and when I faced this issue and Prime Video VR stopped working, I manually deleted the app and installed it again. After providing the data storage permission, it worked and the issue was resolved.
Here’s how to do this:
Settings > Storage > PrimeVR > Delete App Data
Settings > App Permissions > PrimeVR > [grant access to internal storage]
Due to its infancy and frequent updates, Prime Video VR users are likely to face various issues while using it with Oculus Quest 2.
Fortunately, all of these issues are minor and I’ve provided you with different methods through which you can easily resolve them. Hopefully, it will be helpful to you.
Was this post helpful?
Kazhiko Kuro is the Founder of StreamingStash.com. Over a span of 8+ years, He has tested, researched, and written hundreds of articles and guides on how to fix common issues with TVs, streaming media players, streaming services, and related devices. See our Editorial Guidelines and Content Integrity.