Can’t move past the loading circle or stuck on a loading screen when you launch Prime Video?
The fact that your favorite show is only available through Prime Video and the app is stuck on a loading screen is undoubtedly a hassle, but you are not the only one who has experienced this. I myself along with several other users have faced this issue.
Prime Video can get stuck on the loading screen due to a technical glitch, outdated app, corrupt cache data, or outage of the service.
In general, Amazon Prime Video loading gets stuck on TVs such as Android TV, Samsung, LG, Sony, etc. This is due to the lack of processing power and data sync speeds on Smart TVs, which makes them more susceptible to such issues.
If you’re one of those Prime Video users who have an endless loading screen, spinning or swirling dot in your app and would like to understand why your app is stuck at the loading screen, and how to fix it.
Then you have landed correctly, and in this guide, I will show you how you can get this issue resolved quickly and prevent it from happening again.
Table of Contents
Why My Prime Video Stuck On Loading Screen?
Despite the fact that the latest Smart TVs work flawlessly, they do lack high processing power and as a result, they often struggle to stream or launch apps hassle-free. Most often, the issues arise from conflicts between stored data, outdated software, or minor settings errors.
The Prime Video loading screen stuck issue is typically caused by a conflict in stored data, an outdated app, or a glitch on your device. To resolve the issue, you need to reinstall the Prime Video app and reset your device.
In the following guide, I have outlined the steps you can follow to find the solution quickly by following the steps corresponding to the device on which you are facing this issue.
How To Fix Prime Video Stuck On Loading Screen?
- Power Cycle Device
- Clear Cache of Prime Video
- Reinstall Prime Video App
- Hard Reset Device
Power Cycle Device
In addition to having a limited number of internal storage and processors, our smart TVs aren’t always so smart. Sometimes a simple technical glitch can prevent applications from running properly on your smart TV. A reason behind this is the lack of a powerful processor.
Minor glitches caused by incorrect temporary storage data on our device may cause strange behaviors of installed applications, and the same applies to Prime Video. If the Prime Video app is stuck on the loading screen or welcome screen, you should reboot the device.
- Close Amazon prime video and turn your smart TV off.
- Remove the power cord from the outlet and press the power button for about 20 seconds.
- Along with that, unplug your router for 5-10 minutes so it can be rebooted.
- Turn on the TV and the wifi router, and plug the cord back into the power socket.
- Launch Prime Video, and check if it is still stuck at the loading screen.
Clear Cache of Prime Video
Cache data is data that devices like TV, Roku, Firestick, Windows, Browsers, etc save into storage so that when the app opens next time or if it is already running, it navigates quickly.
Often, old cached data can be the culprit behind such problems.
The process of clearing the cache differs depending on the device, for example, you need to scroll down to the settings section on a browser. And for a smart TV, you need to navigate to settings and then the installed apps section.
Reinstall Prime Video App
In some instances, the installed application’s stored data gets conflicted to the point that clearing the cache and other data won’t fix the problem. This happens because the device’s software and application need to be compatible with one another.
In this case, reinstalling the applications is a viable option to solve any glitches.
That’s why, when the Prime Video app is stuck on the loading screen, reinstalling the app is usually one of the solutions.
The Prime Video app can be easily reinstalled across all your devices just by deleting it and installing it again from the respective app stores.
Hard Reset Device
While the problem with Prime Video stucking on the loading screen and not progressing past the Prime Video logo might have been resolved by now, in rare cases if it still persists you will have to hard reset the device.
Note: It is important to remember that a hard reset will erase all stored data and you will have to manually install all applications except those that come preinstalled.
Wrapping It Up
Seeing the Prime Video logo screen or the spinning, swirling dot on screen is quite annoying, and it certainly spoils our viewing experience.
Although it is not a huge issue when Prime Video gets stuck on the loading screen, Home screen, or Menu screen, as many have reported.
The above guide should be able to help you fix the problem on your devices easily. To conclude, here’s what you need to do when Amazon Prime Video is stuck on the loading screen in order to fix it.
- Power cycle device
- Clear cache and other stored data of prime video
- Reinstall the prime video application
- Hard reset the device (TV, Roku, Firestick, etc)
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Kazhiko Kuro is the Founder of StreamingStash.com. Over a span of 8+ years, He has tested, researched, and written hundreds of articles and guides on how to fix common issues with TVs, streaming media players, streaming services, and related devices. See our Editorial Guidelines and Content Integrity.