Have you been having problems watching Prime Video on your PlayStation 5?
It’s okay, you’re not alone. I’ve dealt with this myself, and when I was trying to figure out what went wrong, I found multiple forums where others have complained about similar issues.
Having your PS5 stop playing Prime Video can be really annoying, especially when it was working fine earlier and nothing was changed.
Nevertheless, Prime Video on Playstation is a great combination for watching our favorite series, movies, and TV shows between our games.
However, Prime Video faces issues just like any other streaming app on PS5. Most of the time, the issues occur due to minor conflicts with stored data on PS5 or inadequate internet connections.
In this guide, I will guide you through different methods through which you will be able to get Prime Video working on your PS5, as well as how to address the underlying issues that cause this problem.
In most cases, when Prime Video doesn’t play on Playstation 5, users are greeted with the error message “Something is wrong. Please try again later.” However, PS5 users are also facing other issues while using Amazon Prime Video.
So if you are facing any of the below issues like
- “Something went wrong, Please try again later”
- “Internet Connectivity” Error
- Prime doesn’t load on your PS5
- Stuck on the loading screen or won’t load
- Occasionally the videos freeze, stutter, or lag, while the audio continues to play, and the image is sometimes frozen with green pixels at the bottom.
If this is the case, then I have got you covered, and using the methods below, you can get Prime Video working on your PS5.
Table of Contents
Why is Amazon Prime Video Not Working On PS5?
In addition to the factors listed above, there can be other underlying causes that contribute to certain issues.
The main cause is outdated software, weak internet connection, or any other conflict preventing the app from fetching data from either the official servers or PS5’s internal storage.
My research and contact with the official support and online forums and social sites led me to locate the underlying issues preventing the Prime Video app from functioning on the PS5.
Here are all the possible reasons:
- Corrupt, Buggy, or Outdated Prime Video App
- PS5 Database Conflict
- Outdated TV software
- Unstable or Intermittent Internet Connection
- Temporary Glitch
Any of these issues will cause the Prime Video app to either not load, show an error message, or not play any content.
It is important to note that all of these issues occur across all streaming apps such as HBO Max, Netflix, Hulu, etc.
We now know what causes Prime Video to develop various issues when used on PS5, so let’s move on to troubleshooting.
How To Fix Prime Video Issue On PS5?
In most cases, if your Prime Video app stops working on your PS5, it can simply be fixed by doing a power cycle. However, in some cases, the problem persists due to other underlying causes that require more troubleshooting.
You shouldn’t worry, regardless of the particular issue that you are facing, I have provided different methods below. All of the fixes are related because the different error messages and other problems are interconnected and get triggered by similar problems.
Important: Try force-closing the Prime Video app, then launching it again and waiting for a few minutes before attempting the below troubleshooting steps.
Nevertheless, I’ve organized the fixes so you can go through them one by one, starting with the simple troubleshooting and progressing to the advanced.
To begin with, make sure to restart your PS5 console and controller to clear all temporary data in the cache.
Occasionally, removing the glitch from the system can resolve multiple issues.
Check And Optimize Internet Connection
Secondly, Ensure that the internet connection is functioning correctly before drawing any conclusions.
There are several issues that can arise when an app launches due to a weak or unstable internet connection.
Check if your internet connection is working properly by switching from a wired (ethernet) connection to a wireless (Wi-Fi) connection or vice versa if necessary.
Furthermore, I would recommend changing the bandwidth frequency on your WIFI router by splitting the SSID and connecting the PS5 at either 2.4GHz or 5.0GHz.
Depending on your wifi router, if you use the 2.4 GHz frequency to connect your PS5 to the internet you can increase the 2.4 GHz bandwidth from 20 to 20/40 by navigating to the router admin page over 192.168.1.1 or 192.168.0.1.
There have been many reports that users contacted customer support and were told to wait until the next update that would fix the issue.
However, I would suggest going through manual troubleshooting first, since most of the time this will fix the problem.
Also, you should always check for PS5 console system updates since they should fix multiple bugs or issues.
New software updates usually contain several bug fixes and improvements. Therefore, we need to:
- On the PlayStation 5, go to the Settings menu.
- The System Software Update window will appear. Make sure you check for available updates and follow the onscreen instructions to install them.
- The changes will be applied once the system has been rebooted.
Furthermore, you can also check if there is a new update for the Prime Video app by following the steps below:
- The first step is to select the Amazon Prime Video app from all the listed ones.
- After that, On your controller, press the Options button.
- Now, To check for updates, click the Check for Update option.
- Follow the instructions to install the update if it is available for the app.
Reinstall Prime Video App
The PlayStation 5 console can experience multiple issues due to corrupted or missing game data, such as the app not launching or crashing.
If you want to fix the problem, reinstall the app as that will erase all saved app data.
As an alternative to reinstalling the app, you can try manually deleting the data on your PS5 for Prime Video.
- Select Storage from the Settings menu.
- Then choose Amazon Prime Video under Saved Data.
- On the controller, place your finger on the Options button, then select the app data file that you saved.
- In order to complete it, click Delete and confirm.
- You’ll need to reboot your console after you’ve completed this step.
It is possible to quickly resolve any potential issues or errors on your PlayStation 5 console by rebuilding the database.
In order to do so:
- Turn off the console completely, unplug the power cable, and wait 2-3 minutes before plugging it back in.
- Once the power cable is plugged in, turn on the console to clear the cached data automatically.
Check to see if this problem has been resolved with Amazon Prime Video. If it isn’t, then follow the steps below in order to solve the problem:
- Hold down the Power button on the PlayStation 5 console until you hear 2 beeps. [After seven seconds, there will be a second beep.]
- Once the console boots into Safe Mode, connect the controller to the USB port along with the console and then press the PS button.
- Then you’ll need to confirm the rebuilding of the database by selecting ‘Rebuild Database’.
- It may take some time depending on how much data is on the hard drive. Wait until the process is complete.
- Reboot the system after the changes have been applied.
When using Prime Video on PS5, experiencing issues such as error messages, loading problems, or titles not playing can definitely put a damper on our moods. Nevertheless, these issues are not major concerns and can easily be fixed, making the situation a little better.
As a quick recap, Prime Video on PS5 doesn’t work, gives error messages, or won’t load due to corruption, incomplete or buggy updates, or wifi conflict. Here are some easy steps you can take to fix it:
- Performing a hard reboot.
- Reinstalling the application.
- Clearing the cache and storing data for Prime Video on your PS5.
- Updating Prime Video, PS5, and connected TV.
- Rebuilding the PS5 database
Was this post helpful?
Kazhiko Kuro is the Founder of StreamingStash.com. Over a span of 8+ years, He has tested, researched, and written hundreds of articles and guides on how to fix common issues with TVs, streaming media players, streaming services, and related devices. See our Editorial Guidelines and Content Integrity.