If you are experiencing issues with Netflix and it isn’t working on your Toshiba Smart TV, I will describe what you will need to do to get Netflix back to working.
Netflix does not load up, crashes, shows errors, or is unable to stream content due to a no connection error.
Maybe it doesn’t load or maybe it’s loading, but the video isn’t playing. Toshiba TV users, whether they are having older models or newer ones, face these problems quite frequently.
Fortunately, the good news is that they can be easily resolved and occur due to minor glitches and compatibility issues, and rarely due to other factors, which I will explain below.
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Why is Netflix not working on Toshiba TV?
Streaming apps, due to their dynamic nature, huge content libraries, and user bases, do not always work as expected.
The developers behind these apps, such as Netflix, make sure to update their platforms frequently so users can get a better streaming experience.
Sometimes, when they stop working, it’s the server issue, while in other cases, the device itself, as in our case, the Toshiba smart TV, gets glitchy and the compatibility gets conflicted, which causes strange behavior of the app.
In some cases, VPN’s, wireless router connections, and ISPs can also be a factor.
The two most common reasons for Netflix not working on Toshiba Smart TV are an issue with the internet connection and Netflix’s server being either under heavy load or unavailable.
You can, however, easily determine if these are the reasons that affect Netflix on your Toshiba TV by trying to access Netflix on another device connected to the same wifi network, which will rule out the possibility of the above two reasons.
How to fix Netflix not working issue on Toshiba TV?
- Check internet or wifi connectivity
- Check Netflix server status
- Power cycle router and TV
- Clear cache on TV
- Restore factory settings
1. Fix any Wifi internet or connectivity issue
To ensure that it’s not a minor internet issue, make sure your Internet or WiFi connection is good and stable before proceeding with further troubleshooting.
Your router’s stable internet light may not indicate that your TV or other devices are receiving a strong internet or wifi signal.
Also, your Netflix might not load on your Toshiba TV when an invalid or conflicted IP address is assigned to your router. As the IP addresses assigned to you by your ISP are dynamic, they keep changing.
Due to that, you can still access the internet on other devices but the Netflix server stops synchronizing the data on your Toshiba TV. That’s why it’s important to give your router a new IP address by rebooting it.
Furthermore, Netflix provides an easy way for you to check if your internet connection is in a good state and synching with Netflix servers. To find this out, follow the instructions below.
- Using the Toshiba TV remote, go to the Netflix app’s settings menu.
- Press the “Check your Network” option below the “Get help section”.
- You can run this quick test to see if your TV is connected to the Internet and if it says green, then the internet is working.
- Otherwise, it is a connectivity issue, so you need to restart your router / modem to make it work for Netflix on Toshiba Smart TV.
If the Internet is working fine, then go one step down in the menu and select Reload Netflix and it will show a message.
After receiving the message, press more details and you will be taken to the settings menu where you will need to follow the instructions on the screen to fix Netflix issues.
In most cases, you should be able to get Netflix working again on your Toshiba Smart TV with the above steps, but if there is an ongoing issue that goes beyond the minor internet issue, then proceed to the next step.
2. Check Netflix Server Status
Even though Netflix has very powerful servers, they still go down or experience outages regularly and you can check the Netflix live server status easily.
You can either check that on the official Netflix website or via the Downdetector.
As soon as you have checked it and found it to be in good condition, you can proceed to the next step.
3. Clear Cache On TV
There are times, however, when your Toshiba smart TV will not load or open Netflix App despite having good internet connectivity. Thus, you get irritated, which is understandable.
However, don’t worry as these are relatively common issues and can be resolved quite easily.
Toshiba TV’s cache gets corrupted or does not receive real-time Netflix updates, which may also cause Netflix on Toshiba TV to fail to load or stream properly.
If that’s the case, you can either clear or reset the app cache on your Toshiba TV.
4. Restore Factory Settings
In case none of these steps work, the last option is to restore your Toshiba TV to factory defaults. This will reset other settings to default, but it will fix this issue.
How to update Netflix on Toshiba Smart TV?
It is always a good idea to keep the apps updated in order to avoid minor issues like the ones you are experiencing now.
To update the Toshiba Tv Netflix app, simply follow the below steps.
- Go to the settings on your Toshiba TV.
- Look for the My Apps section and select it.
- Find the Netflix app among all the available ones.
- You can check if Netflix has a new update and if it is available you can download it.
How can you reset Netflix on Toshiba TV?
If you would like to reset the Netflix app on your Toshiba TV, you can do so by navigating to TV settings and either selecting “Clear cache or app data” or you can manually delete and reinstall the Netflix app, which will do the same.
How to make Netflix fast on Toshiba Smart TV (Optimization Tips)
Smart TVs and streaming apps have very dynamic settings, and these settings along with other data are stored in the cache so they load quickly and stream without buffering, lagging, or glitching.
- Keep your TV updated
- Optimize router to higher bandwidth
- Keep the Netflix app updated
- Do not load excess apps on your Toshiba TV
Wrapping It up
Toshiba TV’s Netflix app stops working, starts glitching, or buffering is quite a common problem that can be easily optimized and fixed by yourself.
I have explained the possible reasons why this happens and how to fix it.
You should be able to fix it by following the steps above, and if you encounter any problems, please let me know.
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Kazhiko Kuro is the Founder of StreamingStash.com. Over a span of 8+ years, He has tested, researched, and written hundreds of articles and guides on how to fix common issues with TVs, streaming media players, streaming services, and related devices. See our Editorial Guidelines and Content Integrity.