Some Hisense TV users have reported that they are connected to WiFi, but they do not have internet access. This problem can be fixed very easily.
I will explain why this happens and what to do in this case to get it fixed so that you can begin streaming on your Hisense Smart TV.
So if you are having issues with connecting to the internet on your Hisense TV and you are able to connect to wifi but you can’t get internet or you are only getting limited access, or it won’t connect at all.
First things first, it is not a complex issue and can be easily sorted, this happens when either your ISP is down or the router is conflicting with Proxy and Ports on your Hisense TV.
If your Hisense Smart TV connects to WiFi, but there is no connection, or you are not able to access the Internet, you should hard reset the router and replug both the router and TV after waiting 4-5 minutes for the problem to resolve.
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How to Fix Hisense TV Connected to Wifi but no Internet?
The issue usually arises from a conflict between the settings on your Hisense TV. Luckily, it is not a complex problem and can be resolved by following the few steps provided below.
Firstly, check that your other devices that are connected to Wifi have internet access. This will give us a better understanding that we are heading in the right direction and only Hisense Smart TV is experiencing this issue.
Once you have confirmed this, follow the steps below one by one as I have explained the reason and solution for each step.
- Check Your Date and Time
- Soft Reset TV
- Restart your Router / Modem
- Turn off content control from your ISP
Check your TV Date & Time
If the date and time on your Hisense Smart TV are not updated or synched to the actual date and time, it can cause errors when connecting to the internet, so make sure you check that it is updated.
- The first thing you need to do is go to the settings option on your Hisense Smart TV
- After selecting additional settings, select device preferences
- Next, choose the time and date. After that, choose automatic time and date
- Finally, select the network-provided time option.
If the date and time have been updated or it was already correct, then proceed to the next step.
Soft Reset TV
- First, turn off your smart TV and let it run for 5 to 10 minutes
- After that, Instead of using a remote control to turn off your TV, unplug your cable straight from the outlet
- Next, wait for a few minutes for again turning on your smart TV, after that enter your Wi-Fi password if required
- Lastly, check if you have access to the internet.
If the Soft Reset doesn’t work and the issue still persists, you can Hard Reset the Hisense TV easily and that will be able to fix it as well.
Restart your Router / Modem
Rebooting your router can help improve your network access. After that, you can choose to opt for new updates which enhance your signal strength.
Restarting the router is different and often does not make a difference. In order to update the network settings and assign the router a new IP address, you need to remove the power cable from the router and plug it back in after 4-5 minutes.
Turn off content control from your ISP
Internet service providers control the content control settings that block access to so much content. Sometimes they conflict with mobiles and Smart TVs, so switching them on and off after a while will refresh the settings.
It can be done either by contacting your Internet service provider or by using your Broadband app if you have one.
In most cases, having a Hisense TV connected to the Wifi but not accessing the internet is not an issue and by following the above 4 steps you can fix that. If you still face the problem, please leave it in the comments below.
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Kazhiko Kuro is the Founder of StreamingStash.com. Over a span of 8+ years, He has tested, researched, and written hundreds of articles and guides on how to fix common issues with TVs, streaming media players, streaming services, and related devices. See our Editorial Guidelines and Content Integrity.