Are you getting upset because you can’t log on to HBO MAX through your provider, no matter what you do, it does not recognize your cable provider or internet provider, or does HBO MAX can not verify your subscription?
It’s quite likely that if you’re here, you’re dealing with this annoying issue where either HBO Max doesn’t recognize your subscription, or it will not let you log in with your provider’s credentials.
It is quite easy but at the same time, it is annoying to fix a problem with which hundreds of users have been struggling and contacting their respective providers.
If you attempt to login to HBO Max with your own account, and that account is not linked to your cable or internet provider with whom you have an HBO Max subscription, “HBO Max cannot verify your subscription”.
On the surface, it seems quite simple to sort out, but the issue is how do you connect, how do you get the access ID of your provider when you don’t see such an option?
Throughout this guide, I will show you how to fix the HBO Max provider verification issue and how to verify your details and login to HBO Max with an existing provider’s subscription.
Regardless of your provider, whether it is AT&T, Xfinity, or any other, or the device you are using, whether it is your smartphone, laptop, desktop, smart TV, or any other streaming device, I’ve covered this detailed guide with multiple tried and tested methods.
When HBO Max cannot verify your subscription, it is because you received it from a third party, such as any internet or cable provider like AT&T. They provide their customers with HBO Max subscriptions, but you try logging in with your own HBO Max login information which is not yet linked with the provider.
On the other hand, many users have reported that they are able to login to HBO Max using their provider’s HBO Max subscription on certain devices or while using mobile data, but the moment they try to use HBO Max over their WiFi they receive an error message “Can’t verify subscription.”.
Despite the fact that this should not occur, it may be triggered if HBO Max finds that you are using a VPN or another internet wifi connection other than your provider with whom you have taken the subscription, well to me, this seems quite silly, so I contacted HBO support, and they denied this.
Now that you know why you’re getting this annoying HBO Max subscription verification error, we can move on to fixing it and letting you enjoy your HBO shows again.
Table of Contents
How To Fix “HBO Max Can Not Verify Subscription” Error?
When you encounter the HBO Max subscription validation error, you should know a couple of details like what access ID or credentials are provided by your provider or which details are stored in their database.
Once you find them, you can either link your existing HBO Max account with the details of your provider or you can create a new account with those details.
Once that’s done, you will be able to login and get rid of the verification issue for your HBO Max subscription. You can use those details to login and stream HBO Max on any device.
Even though the steps are a bit different depending on the provider such as AT&T, Xfinity, Optimum, or if you have a subscription from any other third party, I will explain to you various methods through which you will be able to connect and resolve it irrespective of which provider you use.
First of all, let me give you a very easy and universal method through which you can resolve this issue and will be able to log in easily to your HBO Max account.
- First, create a separate HBO account.
- Now, You should cancel once it asks for payment after selecting a standalone plan.
- After that, when you go to watch a video, it’ll prompt you to subscribe.
- There should be a link that says “already subscribed” or something similar
- Once you choose this option, you’ll be directed to a page where you can link your HBO account with your provider (AT&T, Xfinity, etc).
Please ensure that the VPN is turned off and that you are connecting to your TV provider’s WiFi as HBO Max and your provider needs to know that you are connected to the same network at first.
I have tried this universal fix after trying multiple ways and it is legit and has worked for me and my friends as well. I have also fixed the issue using this method on their devices.
To summarize, first, you have to create a new HBO Max account, then proceed and don’t choose a subscription plan, then you open a video and you will be prompted with a message to subscribe. You have to click on the link with “already subscribed” and you’re done.
I have provided below an alternative method through which you can resolve the HBO Max subscription verification problem if the above steps do not work for you.
Second Method: Solve HBO Max Subscription Verification Problem
This method requires us to manually gain access to our account details from our provider or to link them manually.
Make sure that the USER ID you are using is correct.
There may be a difference in the login credentials that you use to access your att.com account information or through your other provider.
HBO MAX requests that you enter your AT&T Access ID (Provider’s ID) where it says User ID.
As far as my AT&T (and DirectTV Now) account was concerned, it was my AT&T account email address.
Here’s how to find your AT&T Access ID or your provider’s Access ID if you don’t have AT&T:
- Make sure you’re not logged in by visiting AT&T.com.
- Select “Forgot your user ID?” from the Login Screen.
- Fill in the email address associated with your account.
- Note your AT&T Access ID in the email that is sent to you (Should appear in blue text).
Now, Your AT&T Access ID can be used as the AT&T User ID on the HBO MAX App or Website.
Also if you wish to know more about your HBO Max subscription plan which you have got from AT&T you can visit the official website and read the HBO Max Subscription FAQ section.
Note: The above steps are for AT&T users who are facing the subscription verification error while accessing HBO Max, all other providers also have similar steps in case you are facing it with any other provider.
Quick Tip: One more way to solve the “HBO Max Can’t Verify Subscription” issue is to link your current HBO Max account with your provider by calling the provider support team, although this will take time, in the end, it will be linked and synchronized.
Wrapping Up
Having already dealt with the HBO Max subscription issue, I understand how frustrating this is. Furthermore, it is among those things which should be easily linked as soon as we have an account with them.
To summarize it:
HBO Max subscriptions fail to verify when your HBO Max account is not linked with your provider’s credentials or when you use a VPN to sign in for the first time.
Things you can do to solve it:
- Turn Off VPN and try to login again.
- Verify the details you are trying to login with are the same and linked with your provider.
- Create a new account and manually link it to your provider.
- You’ll need to contact your provider and give them your HBO Max login ID and they will link it.
Hopefully, you will be able to fix this issue and start enjoying your HBO Max streaming again. If you run into any problems or wish to share another method of solving it, please let me know in the comments.
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Kazhiko Kuro is the Founder of StreamingStash.com. Over a span of 8+ years, He has tested, researched, and written hundreds of articles and guides on how to fix common issues with TVs, streaming media players, streaming services, and related devices. See our Editorial Guidelines and Content Integrity.
