Has your Verizon Fios TV been freezing continuously? Even though you’ve had engineers come multiple times, and changed cables, and boxes, still it keeps freezing?
Verizon Fios TV users commonly encounter freezing issues when watching cable television programs, Netflix, on-demand content, and even recorded shows on the DVR.
It is undeniable that freezing and lagging while watching television, movies, or any on-demand content negatively affects our viewing experience, and the issue only gets worse when, despite basic troubleshooting, the problem persists.
My passion for streaming devices and services has made me always eager to find out the reason behind such issues. I came across this Fios freezing issue when one of my friends was experiencing it, and we went all in to fix it.
The more time I spent on this issue, the more I learned that this was a major issue among the Fios TV users and the guide I will provide you with will be able to answer all your questions regarding how to correct this issue at home.
Note: This guide will provide you with the methods on how to fix the freezing issue on the Mini STB, Fios One TV, along with the Fios TV connections.
Table of Contents
Why Does My Fios TV Keep Freezing?
It is common for streaming services to experience constant freezing, lagging, or glitching issues due to several factors. These include faulty routers, unreliable internet wifi, faulty cables, and corrupted device storage.
Similarly, the Fios TV also faces such issues when it is unable to retrieve or upload the data required for streaming content and that’s when it starts freezing.
Based on official forums and discussions, here is what Fios TV users reported about the freezing issue:
- Every 25-30 seconds, the picture freezes.
- Programs on cable TV freeze.
- Netflix through Fios does not connect or freeze.
- The On Demand menu does not load
- The On Demand movies are freezing.
- It is also impossible to watch any recorded shows on a DVR.
- When recording on another channel, the recording is paused randomly.
Rebooting/reconnecting often works for a few minutes, but the issue returns. There are multiple reasons for this, here are the most common:
- Connectors and splitters that are loose or faulty.
- There can be issues with splitters with unterminated ports.
- Connectors that are poorly applied can also cause problems.
- If the mini box is wirelessly connected.
- The firmware on the router is outdated.
- A temporary glitch occurred on the internet line.
In light of the fact that we know all of the possible reasons why Fios TV may freeze up, let’s see what you can do to resolve the issue as soon as possible.
How To Fix Verizon Fios TV Constant Freezing Issue?
As part of the troubleshooting process, I always recommend a complete review of connectors and splitters for television services that rely on internet connections.
Also, sometimes minor issues such as weak wireless connections are overlooked, this is mainly because the rest of the connected devices work without any problem, so we rule out the possibility and move on.
Almost 90% of the time, when streaming services encounter issues, the issue is related to internet stability or conflict.
This is also the case with Verizon Fios TV, apart from the faulty splitter or cable, the freezing problem can be caused by a conflict with the wireless connection which can be resolved by troubleshooting at home.
To fix it, you can try these troubleshooting methods.
- Ensure that the main box is turned on and checked.
- Cables and splitters should be inspected carefully.
- Extend your Wifi signal with a Wifi extender.
- Connect mini box to wifi extender with an ethernet cable.
- Replace splitter with VZ MoCA 2.0 splitter.
- Reset all settings to their factory defaults.
- Enhance the router’s 2.4GHz performance.
So, let’s tackle the troubleshooting part and get your Verizon Fios streaming back to normal.
Occasionally, a minor conflict in settings on your Fios Box or router can make the connection unstable, resulting in freezing issues on your Fios TV.
Make sure you resolve that conflict before moving on to the main troubleshooting.
Hence, before doing anything else, reboot the devices and see if the problem has been resolved.
Here are the steps you need to take:
- Make sure the router is unplugged.
- Disconnect the Fios box from the power source.
- Wait for 2-3 minutes.
- After plugging in the router again, wait until it stabilizes
- Power on Fios box again after that.
In addition, ensure that all coax connections are solid, and then try watching something on your TV to see if the problem persists.
If so, let’s get started troubleshooting.
Inspect Cables and Splitters
Did you try tightening all coax connections from the ONT to the STB?
It is well known that unterminated ports can cause issues when used on splitters. In the event connectors and cables are not properly applied to your Fios TV, the connection can become unstable, resulting in freezing or pausing of your Fios TV.
If that is the case, remove all cables from all connected devices, examine them closely, and then plug them back in after 2-3 minutes.
In addition, if you experience freezing or dropouts across other wifi-connected devices, you may have a faulty splitter to blame.
If so, you should use a VZ MoCA 2.0 splitter (rated at > 5000MHz), which will optimize your home internet connection.
Optimize Wifi Router & Use Ethernet
When watching shows, movies, on-demand content, DVR recorded shows, etc, your Fios TV can experience freezing due to poor wifi connection if it is connected wirelessly.
So, if the mini is wirelessly connected, that might be a problem.
Many people have reported problems with the wireless aspect of the mini, and there have been problems with the mini connected over wirelessly in general.
You can solve this problem by getting a WiFi extender with an Ethernet port.
With an ethernet cable, connect the mini to the extender, then connect to the wireless network using the extender.
It is also possible to optimize the wireless connection by navigating to the router admin page and increasing the 2.4 GHz bandwidth to 20/40 and applying the adjustments.
It will result in a better connection across multiple connected devices simultaneously thanks to the increased bandwidth provided by the 2.4 GHz connection of your router.
If you’ve done the above steps carefully and didn’t miss any steps, you may be able to resolve the issue.
You can move to the next troubleshooting step if it doesn’t work and your Fios TV is still freezing.
Which ONT do you have? Is it a newer one or an older one?
The new unit is black and has a lot of ventilation holes.
You can also check the SNR here when the program freezes:
- Main Menu > Settings > System Information.
The splitter needs to be replaced first if it is not GOOD.
Use Wifi Extender
Using the extender fixes the problem because it allows wireless TV One boxes to stream through it.
Quick Trick: I have also figured out that when the main box is off, the mini will constantly freeze intermittently and when I turn on the main box it won’t freeze.
In such cases, resetting is a good solution.
There are two types of resets: soft and hard. If none of the above works, try this, and resetting the router or fios box has been reported to solve the issue by numerous users.
- Remove the power cord from the outlet and wait 30 seconds.
- The power should be turned on after 30 seconds after plugging in the power cord.
Here’s how to hard reset your Fios TV box:
- Navigate and select “System”.
- Go to the System tab and select Reset Settings.
- The settings will be completely reset after a few minutes.
Having the Fios TV freeze during a show isn’t a pleasant experience, especially when it happens repeatedly. However, it is a widely reported problem across multiple forums. social sites.
Fortunately, it is not a serious issue if you can identify the actual cause of the issue and troubleshoot it without missing any steps.
As you have seen, I have explained different methods which have been reported as being the most successful in resolving the freezing issue that Fios TV users have reported.
For a quick recap, if your Fios TV keeps freezing due to an unstable internet connection, temporary glitch in the Fios box, router, or faulty splitter, here’s what you can do:
- Reboot router and Fios boxes.
- Inspect cables and all connected devices.
- Use an ethernet connection if possible instead of wireless.
- Use a wifi extender.
- Replace Verizon Fios splitter.
- Reset to default settings.
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Kazhiko Kuro is the Founder of StreamingStash.com. Over a span of 8+ years, He has tested, researched, and written hundreds of articles and guides on how to fix common issues with TVs, streaming media players, streaming services, and related devices. See our Editorial Guidelines and Content Integrity.