Disney Plus Not Working Error Codes and Fixes Ultimate Guide

In this article, I will help you fix Disney plus not working. These are the issues I faced during my Disney plus stop working. I have tried both wireless internet and mobile data to watch this app but not able to use. If you are also facing the same issue then this article will surely help you to solve Disney plus not working problems.

In some cases, errors are straightforward, and a message will explain what went wrong.

Other Disney Plus errors are complex and can contain specific error codes. If you know the cause or the meaning of the Disney Plus error code, you can fix it. But if you have never encountered the error before, troubleshooting can prove difficult.

In addition to some error codes that can happen on almost any streaming hardware, Disney Plus also has error codes that are specific to certain devices, such as Fire TV, Roku, Apple TV, or Smart TVs.

Disney Plus Not Working: Common Issues and Troubleshooting

If you’re having problems getting your Disney Plus app to work, don’t panic. Read this troubleshooting guide, and if they don’t help, jump down to the bottom for complex errors which comes when your Disney Plus come up with some specific error codes.

Disney Plus protected content error

I have seen Disney Plus users browsing across forums and the internet to find the fix of these errors and Protected Content is among those which Disney Plus users face most.

In a Forum I have seen a user asking about it and I have faced it myself, below is what he was asking.

“I have only subscribed to the Disney plus free trial for one month. When I go to watch a movie, it will say Disney plus not working or protected content error. I have re-started the application, disabled my firewall, but still seeing this message. Is there anyone else views Disney plus not working? “

There is no need to panic if you see this error, There are times when Disney+ is up and running, but you still get the message Protected Content License. The problem typically affects Roku and there are a number of fixes you can perform.

If you are using an old HDMI cable, it lacks HDCP support and therefore causes this error. To solve this error, you should change your HDMI cable. Newer HDTVs and HDMI cables are HDCP-compliant. Older HDMI cables do not.

In addition to the above fix,

  • You can also try disconnecting and reconnecting both ends of your HDMI cable.
  • Using a different HDMI port on your TV.
  • Reversing the direction of both ends of your HDMI cable.
  • If you use a receiver, connect directly to your TV.
  • Doing a factory reset of your streaming device, Your device can be factory reset from Settings > Advanced System Settings > Factory Reset

Disney Plus error in processing payment

This is also a common error which users are facing. When I faced this, In order to log in to my account, I was forced to go to my computer. Then, when the Disney Plus reloaded, it gave me an error in processing payment before I could even watch one video.

Most of the time, Disney Plus payment processing errors are the result of invalid security codes. To troubleshoot this problem, you can change billing information or can try upgrading your subscription.

Make sure if you are facing this error while making payments, you must cross-verify all the entered fields including the address, zip code, card details, name and there are no fields left blank which is mandatory.

Also apart from this, Another solution is to try using a different form of payment, such as third-party in-app purchases or an Android app.

Disney+ isn’t available in your region

Disney+ has almost completed its global rollout, promising epic Marvel and Star Wars content, thousands of hours of classics, original content and it even has streaming rights to all the Disney films dating back to 1937. However, the Disney Plus isn’t available in your country/region error reports have also increased.

In short, You will get the “Sorry, Disney+ is not available in your region” message on your screen when you try to access it. This is because Disney Plus is geo-restricted.

So, what can you do to fix the Disney Plus not working error message? Well, connecting to a VPN service will help you bypass geo-restrictions. You will still need to subscribe to your favorite shows with your favorite streaming service providers. But with a VPN, you will be able to do it all anywhere, including blocking potential intruders from viewing your favorite content.

Disney Plus ‘Unable to Connect’ Error

When you try to access content on Disney Plus, you’ll get an error message that says “Unable to Connect. Please check your internet connection.”

How to Resolve the Disney Plus ‘Unable to Connect’ Error

Usually, there are two reasons for this error.

1: Your internet connection is facing some trouble and rebooting your router by keeping it turned off for 2-3 minutes can get this sorted.

2: The official server of Disney Plus is facing some issues and for that, you can check the Disney Plus Down Detector

Initial troubleshooting when Disney Plus stops working

These are must check before jumping straight to more complex troubleshooting as in most cases it sorts the issue when Disney Plus Not Loading on Your Device:

Check Disney Plus Servers

Find out if Disney Plus is down

If Disney Plus is down, go to DownDetector to find out if there’s a large outage or if the service is just experiencing minor connection problems.

Try Watching Another Show

If it suddenly stopped working or started buffering and stuck on the same screen, try to watch different shows and see if that is also facing the issue.

Re-Login to Your Disney Plus Account

Disney Plus may be having problems loading because of unexpected errors within your user data. If Disney Plus isn’t loading, sign out of your account and log back in afterward to refresh your user data.

Check and Reset Your Internet

If you can’t get Disney Plus to load, it may be because your Internet bandwidth is too slow. A typical connection speed of 5 Megabits per second (Mbps) is required for Disney Plus without issues. If you want to stream in 4K, you’ll need at least 15 Mbps.

Check your internet connection to see if it’s running correctly. Unplug the power chord from your router and plug it back in after 10 seconds. If that doesn’t solve the problem, report the issue to your ISP.

Clear Your Browser Cache and Cookies

If Disney Plus is not loading, clear your browsing data to eliminate corrupted files.

Typically, caches and cookies are used by your browser to improve the speed of websites you visit, but they can become corrupted after a period of time.

Update Disney Plus

If Disney Plus is not loading on your device, try checking for available updates.

As it may not load on your device if an update is available. Most app developers release updates to ensure that their apps work correctly on all devices and that errors are addressed. Check for updates if Disney Plus isn’t loading.

Reinstall Disney Plus

If updating didn’t solve your issues, reinstalling should do the trick. To do so, open Settings on your device and then go to Apps or Application manager. Find Disney Plus and delete or reinstall it.

Disney Plus Error Codes

Disney Plus Error Code 4:

This error occurs if the credit card linked to the Disney+ account does not work. This could be because the card has expired or because it is from a different region than your account.

Disney Plus Error Code 9

The issue is related to Disney plus logins or payments.

Disney Plus Error Code 12 – the app doesn’t open

When Disney+ encounters error code 12, the service fails to start. It is an internal error. Trying to uninstall and reinstall solves it in most cases.

Disney Plus Error code 14 –your e-mail address or password is invalid

Invalid email addresses or passwords are responsible for the error code 14. You can resolve it by rechecking the details by entering credentials on any other browser or device.

Disney Plus Error code 24 –issue with your internet connection

Login or connection errors cause error code 24 on Disney Plus. Your account information may be incorrect, or your internet connection may be slow. Disney’s internal systems may also be at fault.

Disney Plus Error Code 25

There is a bug causing this problem. If none of those things work, contact the customer support team.

Disney Plus Error Code 30:

Disney Plus error 30 indicates a problem with device registration

Disney Plus Error code 39 –issue with program licensing

A 39 error code means the content you are trying to watch is not available due to rights issues or if your internet connection is poor.

If you are using a supported device but still get this message, try connecting to a different HDMI port, changing the HDMI cable, or reversing the ends of the HDMI cable.

Disney Plus Error code 41

The number of simultaneous users exceeded the capacity of the server.

Disney Plus Error code 42 –issue with your internet service

If you keep getting this error, the service is having trouble connecting you to its servers. Make sure you are connected to the Internet and try again.

Disney Plus Error code 43 –You can’t watch this movie because it’s not available at present time.

When you come across error code 43, it means the requested video cannot be played. This could be due to a problem with connectivity, or because the video you had previously added to your watchlist has been removed from Disney+.

Other Disney plus Common Error Codes Reasons

  • Error code 73 –Happens when Disney Plus cannot provide service to your region
  • Error code 83 – Disney encountered an unidentified issue.
  • Error code 90 – Unknown Playback Error.
  • Error code 1016 –Your Smart TV may not be compatible with Disney Plus.
  • Error code 1026 –Temporary issues with the Disney+ app on Samsung TVs
  • Error code 1028 – “dictionary_service_init_failure”

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