It is quite common for Prime Video users to experience issues where there is no sound while streaming, Despite having clear pictures, the audio is still missing.
Having experienced this in the past and talking to Amazon Staff and browsing through forums, I realized I was not the only one. Many people had also reported that the picture and video were clear but the sound was missing.
However, it became really annoying, although I spent several hours and was eventually able to fix this with my Prime Video. In this guide, I will walk you through the process so you can also fix no sound while watching Prime Video.
Can you try unmuting it? Alright, that was silly, but it is still a possibility. Also, I am not considering it, but the muted volume on the TV or the device on which you are streaming Prime Video can cause this as well since it is quite obvious and you might have already checked that.
Although there is no one particular reason why Prime Video has this sound issue, there are a few reasons that may be contributing factors.
No sound while watching Prime Video is caused by HDMI ports. In order to solve this issue, you need to check the HDMI cable and replace it if it is damaged.
Although it has been primarily linked to the HDMI cable, there are still other factors that can lead to this as well, so make sure you follow them individually and by the end, you will be able to fix it by yourself.
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How To Fix Amazon Prime Video No Sound Issue?
Since the HDMI cable, software issue, and internal settings conflict are all reasons for this audio issue, I am going to consider all of them, although I replaced the HDMI cable and it worked in my case, but what if HDMI is fine at your end and other factors are involved?
In the case of HDMI, additional capabilities can render the cable incompatible with some devices. For example, your digital TV, set-top box, or a computer monitor can’t send uncompressed digital Video and Audio data.
Aside from HDMI and internal settings conflict, if you have made any recent changes with your home set up and it was working fine before, the issue is most likely a cable or sound system you might be connecting like a soundbar is not correctly set up.
For your time’s sake and to find the exact location of the fault, simply follow the steps below one by one, making sure you don’t forget anything inside as well.
- Initial Troubleshooting
- Main Troubleshooting
In my initial steps, I have ensured that minor setup issues or temporary glitches get resolved as soon as possible without jumping straight into further troubleshooting.
Check Cables and Set up
It may be a matter of bad cable or HDMI connection when you cannot hear music or sound when playing Amazon Prime Movies or Videos. HDMI problems can also occur when inputs work but HDMI inputs do not.
Aside from the main power cable, which usually doesn’t lead to this problem, the HDMI ports may cause the issue. These inputs carry uncompressed digital audio, and wrong or faulty cable can result in both no sound and no picture.
If this problem persists, you can solve it by checking your cable connections. In order to do this, follow the steps below.
- Make sure that your HDMI connections are plugged in correctly.
- Make sure your cables are not damaged.
- Make sure both ends of the HDMI cable are clean and plug them tightly. If you have a spare HDMI cable, try it.
Check Audio Settings
You may be experiencing a problem with your audio settings if you are watching on Amazon Prime and only seeing Videos or Pictures. Check your device’s audio settings to resolve the problem.
You can fix this problem by disabling DD+ (Dolby Digital Plus). Follow these steps to do so.
- Navigate to Settings on your Fire TV Stick or Amazon Fire TV or the device which you are using to stream it.
- Navigate to the Audio tab after selecting Display and Sounds
- Here, Dolby Digital Output should now be selected. Deactivate DD+ and reopen the video
Remember: You must have a DD+-capable receiver in order to enjoy DD+ audio.
Power Cycle Device
Occasionally, a simple restart of your device can resolve the “No sound when playing Amazon Prime videos” problem.
You could try unplugging and plugging them back in again, ensuring your HDMI cables are connected. That would force the units to soft reset and cool down themselves.
There haven’t been any major changes and we’ve observed our entire setup carefully, which should have solved the issue with the No sound, but the video is playing on Amazon Prime Video.
However, as mentioned earlier, there may be other things contributing to this, so take no action and proceed to the next step.
Reinstall the App
In order to protect your data, you may not prefer deleting an app but instead, insist on updating it.
As you might see, other apps work fine but have no sound on Amazon Prime Video App, so you should remove the app and reinstall it again if you have technical difficulties, such as no sound when playing Amazon Prime videos.
By deleting the app, you will be able to clear its settings, cache, and data, as well as free up some space. You should reinstall the app afterward so that it can come with default settings.
Here’s how to uninstall and reinstall the Amazon Prime app.
- Choose Manage Installed Applications from the Settings menu depending on the device you’re using, like Fire TV, Smart TV, etc.
- Now, You can uninstall Amazon Prime by finding the app on your device and selecting Uninstall
After you uninstall the app, reinstall it. You should then be able to install a fresh Prime Video app with factory settings and no cached data.
Update Device Software and App
The firmware of a device is a piece of software that controls how it functions. You can think of it as an operating system.
In this instance, you’ll need to update the firmware of the device you’re using to watch Amazon Prime videos online. Be sure to update the firmware whenever the device manufacturer releases an update.
In addition to fixing bugs, firmware updates offer new and improved features and keep your device safe from security threats.
Likewise, make sure your device checks for updates regularly and downloads them automatically.
When the Amazon Prime instant video no sound on Smart TV issue is present, try downloading the firmware manually and updating your device.
Replace HDMI Cable
Finally, if you’ve done all the above steps and confirmed that Prime Video works well on other devices, you might need a better HDMI cable, even though the other apps work fine on your device.
If you’re using an old 1.6 HDMI cable, you can try an updated 2.0 HDMI cable and see the difference. I have already made the changes and some users in Amazon Forums have already been suggested by the Amazon Staff.
High-quality streaming apps like Netflix, Prime Video, etc., stream Video and Sound in very high quality and if you’re using the old 1.6 HDMI cable, then you can upgrade to 2.0 HDMI.
Wrapping It Up
Hopefully, this guide has solved the “no sound on Amazon Prime” problem for you.
Also, even after trying everything above, If you still have trouble playing Amazon Prime videos on your device, you may have a hardware malfunction. Check with your device manufacturer or a specialized person to see if you can identify the problem.
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Kazhiko Kuro is the Founder of StreamingStash.com. Over a span of 8+ years, He has tested, researched, and written hundreds of articles and guides on how to fix common issues with TVs, streaming media players, streaming services, and related devices. See our Editorial Guidelines and Content Integrity.